Shipping policy
At Toon, we do things small-batch and with a whole lot of love - so when you place an order, we want to make sure it gets to you safe, sound, and as quickly as possible.
Here’s everything you need to know about how we ship:
Where We Ship
We currently ship within Canada only.
Stay toon'd—international shipping may be on the horizon.
Shipping Rates
We’ve recently updated our shipping structure to reflect real carrier costs while keeping delivery accessible across Canada.
Rates are based on your region:
• Ontario: $10
• Quebec & Manitoba: $14
• Alberta & Saskatchewan: $18
• British Columbia: $20
• Remote & Northern Regions: $25
Free Shipping Thresholds
• Ontario: Free shipping on orders over $100
• All other provinces: Free shipping on orders over $150
Shipping fees are calculated at checkout based on your postal code and order total.
Processing & Fulfillment Times
We hand-pack every order from our Toronto warehouse.
Orders are typically processed within 2–4 business days.
During busy periods — especially November and December — processing may take a little longer.
Delivery Estimates
Once shipped, delivery times vary by region:
• Toronto & GTA: usually 3–7 business days
• Ontario (outside GTA): usually 4–8 business days
• Other provinces: usually 5–10 business days
Please note these are estimates only. Weather, regional carrier delays, and holiday volume may extend delivery times by up to two weeks.
If your order is time-sensitive or you need a rush option, email us at info@toonfoods.com — we’ll always try our best to accommodate.
Order Tracking
As soon as your order ships, you’ll get a confirmation email with tracking info so you can follow your order all the way home.
Delays, Damages & Delivery Issues
We do our best to make sure your order arrives in perfect condition, but once it leaves our hands, it’s in the hands of the carrier. If your package is:
• Delayed: Unfortunately, we can’t guarantee shipping times once a package is with the carrier.
• Lost or damaged: Please reach out to us at info@toonfoods.com within 24 hours of delivery. Include your order number and clear photos of the issue if applicable—we’ll do our best to make it right.
Storing Your Order
Some of our items are best kept cool and dark—just like your favorite aunt’s pantry. Please read the storage instructions on each product to know whether it requires refrigeration.
Questions? Reach us any time at info@toonfoods.com.
Thanks for shopping small and supporting our mission to bring the Levant to your doorstep.