Returns & Refund Policy

At TOON, everything we carry is small-batch and sourced with care, often in limited quantities. That means once something's gone, it might not be back for a while!

We want you to love everything you order, so if something doesn't go as expected, here's how we handle returns.

Return Window

• Returns are accepted within 14 days of purchase for eligible non-food items only, such as apparel and merchandise.

• All food and pantry products are final sale and cannot be returned.

• If your order arrives damaged, defective, or spoiled, please contact us within 24 hours of delivery at info@toonfoods.com with your order number and clear photos so we can help resolve the issue.

Conditions for Return

• Eligible non-food items must be unused, unworn, unwashed, and in their original condition and packaging.

• We do not accept returns or exchanges for sizing or fit. Please review our product descriptions and size charts carefully before ordering.

• Food and pantry products, including olive oil, Makdous, olives, and other consumables, are not eligible for returns.

• Final-sale, discounted, or limited-edition seasonal items are not eligible for returns, except where required by law.

Refunds & Store Credit

• We do not offer refunds for change-of-mind returns.

• All approved returns are issued as store credit, equal to the purchase price of the returned item.

• Store credit never expires and can be used toward any future TOON purchase.

• If your order arrives damaged, defective, or incorrect, please contact us so we can make things right. Refunds or other remedies will be provided where required by applicable law.

How to Start a Return

To initiate a return:

1. Email us at info@toonfoods.com with your order number and reason for return.

2. We'll review your request and provide the next steps if your item is eligible.

Please do not send items back without contacting us first.

Return Shipping Costs

• Customers are responsible for return shipping costs on eligible returns.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

• For damaged, defective, or incorrect items, we'll work with you on an appropriate resolution.

Processing Time

Once we receive and inspect your eligible return, store credit will be issued within 2 business days.

Thank you for supporting our small business and being part of the TOON community!